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Ordering & Payment

Orders

An order placed by you is an offer to purchase a particular product(s) at the price and delivery charge specified on our web site. All orders are subject to confirmation and acceptance by Red Works. The offer is only accepted by Red Works when the goods are dispatched.

When you place an order with Red Works, you will receive a confirmation email prior to your order being processed. We will again notify you once your order has been processed and is ready to ship. If there are any delays in supplying an item in your order we will notify you.

Red Works or its nominated carrier or agent will deliver the goods you have ordered to the address specified by you in your order. If you are unavailable to receive your goods, then an authorised signatory must be there, as goods will not be left unattended. Photo identification may be required.

If there is no one at the delivery address or no one of the prescribed age to receive the goods, then Red Works may charge you a 10% service fee. We reserve the right to apply or waive the 10% service fee at our absolute discretion. Once the goods are delivered and received by you or your authorised signatory, you will own the goods and it becomes your responsibility if they are lost, damaged or stolen.

Whilst every effort is made to ensure up-to-date product images and product specifications on our site, goods that you receive may differ.

Some products are photographed with additional props. Unless an item is listed in the description it is not included.

Payment

All orders must be paid for in full prior to shipment. Payment must be received as cleared funds before goods will be despatched. All prices quoted on the website are in Australian dollars and inclusive of GST.

Red Works may alter or vary prices in the event of price changes or mistakes made by suppliers on prior notice to you. For each order you place, you agree to pay the relevant applicable price at the time of placing the order.

Payments within Australia:

Payment for your order can be made via PayPal with MasterCard, Visa Card, AMEX, or direct deposit. If you choose to pay via PayPal express, your order details will be passed securely to PayPal during checkout. Security for the transaction is provided by PayPal using 128 bit SSL encryption. Note that you will need to have a PayPal account to pay using PayPal.

We also accept Direct Deposit for payment and our bank details will be emailed upon request. To expedite your order if paying by direct deposit, please notify us of the transfer details and the order(s) to which it relates by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will commence processing your order as soon as we receive cleared funds in to our account. We will reserve the products you ordered for 2 working days. If you require additional time to arrange payment and would like us to hold the products for longer please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..


The full checkout process and all payment methods are secured by 128 bit SSL encryption. However, if you are still concerned with providing payment details over the Internet we provide an option where we will call you within one working day to obtain payment details over the phone.

International Billing:

Payment may be made by Paypal Express in Australian Dollars.

Red Works is unable to accept COD orders.

Direct Deposit details will be emailed upon request. To expedite your order if paying by direct deposit, please notify us of the transfer details and the order(s) to which it relates by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax: 07 3876 5766.

Cancellations

You may cancel an order at any time prior to processing and shipping without penalty. Cancellations of custom made goods will not be accepted and a refund will not be given. Orders cancelled during or after processing will be subject to a 10% service fee payable immediately. Red Works reserves the right to apply or waive such fee at its absolute discretion.