Your satisfaction is our first priority at Red Works. If you are in any way dissatisfied with your purchase we will gladly issue an exchange or credit, provided you notify us within 7 days of receiving the item. All merchandise returns (whether defective or not) require prior authorization from Red Works.

The customer is responsible for the return freight costs and Red Works is unable to refund shipping costs (other than for faulty items). In the case of an item being exchanged, the cost of postage will be re-charged to the customer on second delivery.

Unless stated otherwise under this Returns Policy, Red Works reserves the right to refuse any returns that do not comply with the following requirements for returns:

• The goods must be in their original condition with all tags. 
• Goods must be returned in their original packing and in their original new and unused condition with no missing parts. 
• Clothing must not have been worn or washed and must not smell of perfume.
• If we have specially made the product or ordered the product at the customers request (ie: custom made items), we are unable to return these items.

Red Works accepts no responsibility for loss or damage occurring during transport of the return. No exchanges or refunds available on sale items unless they are faulty. We are unable to return earrings, underwear or body products.

Goods must be returned within 14 days from the date they were received by the customer. To contact Red Works customer support service or to attain approval to return merchandise phone 07 3876 4288 or email us.

Check the refund and returns requirements outlined on this page. Notify us within 7 days of receipt of the product by phone 07 38764288 or email us to advise us of the problem with the product. We will advise whether a refund or exchange is possible (Note: all refunds and returns are subject to inspection of the goods by Red Works staff once the item is returned by the customer). If approval for an exchange or refund has been granted by Red Works Customer service staff, please return products to:

Red Works - Returns Department
156 Given Terrace
PADDINGTON QLD 4064

Ensure that products are appropriately packaged so that they are not damaged during their return, and that they are not lost in transit during their return. The following information must accompany the goods:

• Customer Name and Address details
• Product Description
• Proof of Purchase - Date of Purchase/Invoice Number
• Reason for the return

Once we receive the returned merchandise we will contact you to confirm receipt. Subsequent shipping charges to return exchanged items from Red Works to the customer will be payable by the customer prior to dispatch of the exchanged items.

We will gladly refund, credit or exchange goods upon presentation of the original Red Works Tax Invoice if the product is deemed to be faulty or damaged upon receipt. We reserve the right to exchange, repair or correct the fault/defect rather than providing a refund. The appropriate returns policy must be followed for the refund, credit or exchange. Delivery and packaging charges are refundable if as a result of our error, the goods were supplied incorrectly. These delivery and packaging charges are not refundable except as expressed here and Red Works reserves the right to apply or waive the delivery and packaging charges at its absolute discretion.

A restocking fee of 10% may be applied on returns to cover processing and handling charges associated with the return.