Red Works endeavours to get your order to you as quickly as possible, and we aim to despatch within 24hours of receiving you order. Occasionally we may run low on supply of popular items and may be required to wait on delivery from our supplier.If an item you have selected is not available for immediate despatch, we will always notify you of any delays, and if we are unable to fill your order in an agreeable time frame, we will refund your purchase.

We deliver by Australia Post, Couriers Please or nominated furniture carriers anywhere in Australia. Delivery by Australia Post and Courier is during business hours, Monday to Friday.

International Delivery is by Australia Post. We will confirm to you via email that your order has been despatched so that you will know to anticipate delivery in the following couple of days.

Australia Post Delivery Guide within Australia:

• Sydney/Melbourne/Canberra: 3-4 business days.
• Perth/Adelaide/Hobart/Darwin: 5-6 business days.
• Regional & Remote Areas: 4 Days From Capital City.

The indicative delivery times as listed above are for delivery to suburban Australian addresses, delivery times may be longer for remote areas. Delivery times are indicative only and Red Works does not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused as a consequence. Late delivery does not entitle cancellation of the order.

As the majority of our deliveries are via Australia Post, our customers often request delivery to their work address so that parcels are not left unattended at home. Please nominate your preferred delivery address on check out – Red Works aim to make it as convenient for you as possible.

If you receive an incorrect or faulty item, please contact our Customer Service team or call us on +61 7 3876 4288, so that they can help resolve the issue as quickly as possible.

If you have any questions about delivery please contact us or call us during business hours on +61 7 3876 4288.